Cognitive automation

Facilitated by AI technology, the phenomenon of cognitive automation extends scope deterministic business process (BPA) through probabilistic knowledge and service work. By transforming work systems automation, organizations are provided with vast strategic opportunities to gain value. However, research lacks a unified conceptual lens on which hinders scientific progress. Thus, based Systematic Literature Review, we describe fundamentals provide an integrated conceptualization. We overview major BPA approaches such as workflow management, robotic Machine Learning-facilitated while emphasizing their complementary relationships. Furthermore, show how can be instantiated that operate along spectrum lightweight heavyweight IT implementations in larger IS ecosystems. Based this, relevance Information Systems research.